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Frequently Asked Questions
What is the difference between Euglena Green and EX50+?
Euglena Green contains Paramylon 25% or more and provides 59 essential nutrients in a balanced formula. The recommended daily intake is 1,000mg. EX50+ (High Paramylon) is a concentrated formulation with Paramylon 50% or more, delivering high efficacy in smaller doses at 500mg daily.
What certifications does your product have?
Our products are certified by FSSC22000, ISO9001, Halal, Kosher, and FDA GRAS approval. For detailed information, please visit our Quality page or contact us directly.
What is the minimum order quantity (MOQ)?
The minimum order quantity varies depending on product type and packaging format. Our sales team will provide a customized quote based on your specific requirements.
How long does sample delivery take?
Samples are typically delivered worldwide within 5-7 business days. International shipping usually takes 7-14 days depending on destination. Tracking information will be sent via email.
Can you accommodate custom formulations and packaging?
Yes, we offer custom formulation and packaging solutions. Please describe your specific requirements in the contact form, and our product development team will assist you.
What is the lead time for large orders?
For large orders, typical lead time is 4-8 weeks depending on order specifications and volume. Rush orders may be available upon request. Please share your timeline requirements.
Is technical support and documentation provided?
Yes, we provide comprehensive technical support including stability data, shelf-life studies, and application guides. Our technical team is ready to support your product development.
What are the payment terms?
We offer flexible payment terms (NET30, NET60, prepayment, etc.) for established customers. Please discuss specific payment arrangements during quotation discussions.
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We're here to help. Contact us for product specifications, quotations, samples, or any inquiries. We'll respond within 2 business days.